LLM call analysis and BI/CRM pipeline
Python exports into BI and automatic GPT-4 call review, report lands in the CRM
What was built
Ran the corporate PBX and a hosted virtual PBX, and cut the phone bill along the way. Stats went into BI through a Python export. Calls went to GPT-4 for review. The report lands with the manager, right in the CRM.
Stack
AsteriskFreePBXMikoPBXMegafon PBXPythonChatGPT API
Other work
- Single source of truth for infrastructure
- 2FA / SSO for mail on Keycloak + ANGIE
- Enterprise infrastructure from scratch
- Managed corporate access client
- Internal certificate authority with ACME
- Report access gateway on directory groups
- Workplace self-service: software and VDI
- Active Directory hygiene: GPO repair
- Active Directory modernization
- Zabbix + Grafana and automation
- Office-to-DC networking
- Virtualization and vCenter
- Distributed Veeam and DRP
- Infrastructure Q&A agent over MCP
- Multi-agent workflow for solo development